Method and system for routing calls based on a language preference

A server for processing a call, the server comprising:

• a receiver for receiving a call from a caller over a communication network;
• a processor for determining a telephone number of the caller, and for determining if the telephone number of the caller is a telephone number assigned to a specific individual, for prompting the caller to select a language preference when the telephone number of the caller is determined to be assigned to a specific individual and the specific individual does not have a stored language preference, and for storing the language preference selected by the caller based on the prompting;
• an electronic database that is accessed by the processor to determine the stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, the specific individual's stored language preference being associated with the caller's telephone number in the electronic database;
• and
• a router for routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database when the telephone number of the caller is determined to be assigned to the specific individual, and for routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.

A tangible computer-readable storage medium encoded with an executable computer program for processing a call, and that when executed by a processor, causes the processor to perform operations comprising:

• receiving a call from a caller over a communication network;
• determining a telephone number of the caller;
• determining if the telephone number of the caller is a telephone number assigned to a specific individual;
• accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, the specific individual's stored language preference being associated with the caller's telephone number in the electronic database;
• prompting the caller to select a language preference when the telephone number of the caller is determined to be assigned to a specific individual and the specific individual does not have a stored language preference, and storing the language preference selected by the caller based on the prompting in the electronic database;
• routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database when the telephone number of the caller is determined to be assigned to the specific individual;
• routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.