Call treatment based on user association with one or more user groups

One or more computer-readable media including instructions executable by one or more processors to perform acts comprising:

• receiving a call from a call source that is directed to a call recipient;
• referencing a table that includes an entry corresponding to multiple user identities associated with the call recipient, wherein each of the multiple user identities is configured to enable access an online resource;
• identifying, from among the multiple user identities, a user identity that is online;
• identifying a user group associated with the user identity;
• determining a number of received indications assigned to the user group, the received indications being assigned to the user group by users associated with the user group, and the received indications reflecting users' characterizations of prior calls from the call source;
• and
• determining how to handle the call from the call source based on the number of received indications assigned to the user group.

A system, comprising:

• one or more processors;
• and
• one or more computer-readable media to store instructions that are executably by the one or more processor to perform acts comprising:
• receiving an indication from a first call recipient reflecting a characterization of calls from a call source;
• identifying one or more user groups associated with the first call recipient;
• selectively assigning the indication to the one or more user groups;
• determining a number of received indications related to the call source and assigned to a user group selected from among the one or more user groups, the received indications being assigned to the selected user group by users associated with the selected user group, the received indications reflecting users characterization of calls from the call source, the characterization of calls from the call source including an indication by the users to apply a special treatment to future calls from the call source;
• and
• determining how to handle an incoming phone call from the call source to a second call recipient associated with the selected user group based on the number of received indications related to the call source and assigned to the selected user group, the first call recipient different from the second call recipient.