System and method for servicing a call
AssigneeNuance Communications, Inc.
InventorStephen R. Springer
Life of this patent
Estimating the term…
Abstract
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system.
Claims42
A method for servicing a call between a caller and an interactive voice response (IVR) system, the method comprising:
- servicing the call by predicting information to be used in servicing the call, wherein the predicting comprises analyzing, with a processor, data reflecting behavior by the caller in one or more prior calls with the IVR system.
A system for servicing a call between a caller and an IVR system, the system comprising:
- at least one processor programmed to service the call by predicting information to be used in servicing the call, wherein the predicting comprises analyzing data reflecting behavior by the caller in one or more prior calls with the IVR system.
At least one non-transitory computer readable storage medium storing processor-executable instructions that, when executed by at least one processor, cause the at least one processor to perform a method of servicing a call between a caller and an IVR system, the method comprising:
- servicing the call by predicting information to be used in servicing the call, wherein the predicting comprises analyzing data reflecting behavior by the caller in one or more prior calls with the IVR system.
Dependencies are inferred from the claim text.