Techniques for dynamic voice menus
AssigneeMicrosoft Corporation
InventorsJegan Lingam, Uma Maheswari Anbazhagan
Life of this patent
Estimating the term…
Abstract
Techniques for dynamic voice menus are described. An apparatus may comprise an endpoint component operative on a processor circuit to receive an incoming call from a user, and identify an incoming phone number for the incoming call, a menu retrieval component operative on the processor circuit to determine a voice menu based on the incoming phone number, and a menu performance component operative on the processor circuit to perform the voice menu for the user. Other embodiments are described and claimed.
Claims20
An apparatus, comprising:
- a processor circuit;
- an endpoint component operative on the processor circuit to receive an incoming call from a user, and identify an incoming phone number for the incoming call;
- a menu retrieval component operative on the processor circuit to determine a voice menu based on the incoming phone number;
- and
- a menu performance component operative on the processor circuit to perform the voice menu for the user.
A computer-implemented method, comprising:
- receiving an incoming call from a user;
- identifying, by a processor circuit, a phone number for the incoming call;
- determining a voice menu based on the phone number;
- and
- performing the voice menu for the user.
An article of manufacture comprising a storage medium containing instructions that when executed cause a system to:
- receive an incoming call from a user;
- identify an incoming phone number for the incoming call;
- determine a voice menu based on the incoming phone number;
- and
- load the voice menu for the user.
Dependencies are inferred from the claim text.