Digital Surveillance

An apparatus comprising:

• a processor;
• and
• a memory coupled to the processor, wherein the memory includes instructions that, when executed by the processor, cause the processor to perform operations comprising:
• initiating establishment of a first communication path to a service assurance platform via a first network, wherein the access point is configured to provide a wireless local area network;
• initiating establishment of a second communication path to the service assurance platform via a mobile device coupled to a second network, wherein the second communication path is distinct from the first communication path;
• and
• initiating transmission of a message to the service assurance platform via the mobile device, wherein the message is associated with an issue detected by a device coupled to the wireless local area network.

A computer-readable storage device comprising instructions that, when executed by a processor, cause the processor to perform operations comprising:

• initiating establishment of a first communication path from an access point to a service assurance platform via a first network, wherein the access point is configured to provide a wireless local area network;
• initiating establishment of a second communication path from the access point to the service assurance platform via a mobile device coupled to a second network, wherein the second communication path is distinct from the first communication path;
• and
• initiating transmission of a message from the access point to the service assurance platform via the mobile device, wherein the message is associated with an issue detected by a device coupled to the wireless local area network.