Methods and systems for scheduling a predicted fault service call
AssigneeNCR Corporation
InventorsHarold R. Yingling, JR., Cynthia Hill Evans, Larry D. Bass
Life of this patent
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Abstract
Disclosed is a fault prediction system and method that uses non-fatal event data received from a terminal to make predictions concerning future fatal faults for the terminal and to schedule a predicted service call. A complex fault pattern associated with a fault is applied to the non-fatal event data to predict the fault. A corrective action is provided for each predicted fault and historical data is used to predict a time to the predicted fault to govern the type of service response to create to prevent the fault.
Claims12
1) A method for scheduling a predictive service call to prevent a predicted fault, the method comprising:
- receiving a predicted fault signal related to a predicted fault in a first terminal wherein the predicted fault signal includes service information and a predictive failure date which is at least 24 hours in the future;
- and
- generating a predictive service next visit call request in response to receiving the predicted fault signal wherein a predictive service call is not scheduled.
6) A method for scheduling a predictive action to prevent a predicted fault, the method comprising:
- receiving a predicted fault signal related to a predicted fault in a first terminal wherein the predicted fault signal includes one or more action commands;
- and
- generating an action request in response to receiving the predicted fault signal wherein the action request includes the one or more action commands;
- and
- transmitting the action request to the first terminal.
8) A service scheduling system for scheduling both predictive and reactive service calls, the system comprising:
- a computer memory wherein a plurality of computer programs and data are stored;
- and
- a computer processor in communication with the computer memory wherein when the computer programs are executed by the computer processor operations are performed, the operations comprising:
- receiving a fault predicted signal related to a predicted fault in a first terminal wherein the fault predicted signal includes service information and a predictive failure date which is at least 24 hours in the future;
- and
- generating a predictive service next visit call request in response to receiving the fault predicted signal wherein a predictive service call is not scheduled.
Dependencies are inferred from the claim text.