Systems and methods for monitoring voice service feature failures in a telecommunication network
AssigneeAT&T Corp.
InventorsHossein Eslambolchi, John Robert McCanuel, Paritosh Bajpay, Arun Kandappan
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Abstract
A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically.
Claims20
A method, comprising:
- receiving, by a processor, a plurality of alarm messages, each alarm message from the plurality of alarm messages being associated with a failure from a plurality of failures, each failure from the plurality of failures being associated with a service feature available within a telecommunication network between an endpoint and a server providing the service feature;
- determining, from the plurality of alarm messages by the processor, a failure rate for a type of failure having a common set of service feature failure characteristics;
- and
- generating, by the processor, a maintenance ticket when the failure rate exceeds a threshold.
A tangible processor-readable medium storing instructions which, when executed by a processor, cause the processor to perform operations, the operations comprising:
- receiving a plurality of alarm messages, each alarm message from the plurality of alarm messages being associated with a failure from a plurality of failures, each failure from the plurality of failures being associated with a service feature available within a telecommunication network between an endpoint and a server providing the service feature;
- determining, from the plurality of alarm messages, a failure rate for a type of failure having a common set of service feature failure characteristics;
- and
- generating a maintenance ticket when the failure rate exceeds a threshold.
An apparatus, comprising:
- a processor;
- and
- a memory device storing a plurality of instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising:
- receiving a plurality of alarm messages, each alarm message from the plurality of alarm messages being associated with a failure from a plurality of failures, each failure from the plurality of failures being associated with a service feature available within a telecommunication network between an endpoint and a server providing the service feature;
- determining, from the plurality of alarm messages, a failure rate for a type of failure having a common set of service feature failure characteristics;
- and
- generating a maintenance ticket when the failure rate exceeds a threshold.
Dependencies are inferred from the claim text.