Controlled recorded 3-way calling

A computer based method comprising:

• receiving authentication information from a telephonic device in response to a request for using a virtual number to administrate a controlled call, the controlled call established through the virtual number and enabling an operator device to monitor and control audio communications between a first contact device and a second contact device;
• authenticating the telephonic device as the operator device based on agreement of the received authentication information and authentication data stored in associated with the virtual number in a mapping table;
• receiving device information corresponding to the first contact device and the second contact device for setting up the controlled call;
• and
• transmitting instructions for establishing, through the virtual number, a connection between the first contact device with the second contact device to begin the controlled call, the second contact device receiving information associated with the first contact device when receiving a request to establish the connection.

A system for administrating a controlled call between a first contact device and a second contact device using a virtual number, the system comprising:

• a server comprising one or more processors and a non-transitory computer-readable storage medium storing computer program code, the computer program code when executed performing steps to:
• receive authentication information from a telephonic device in response to a request for using the virtual number to administrate the controlled call, the controlled call established through the virtual number and enabling an operator device to monitor and control audio communications between a first contact device and a second contact device;
• authenticate the telephonic device as the operator device based on agreement of the received authentication information and authentication data stored in associated with the virtual number in a mapping table;
• receive device information corresponding to the first contact device and the second contact device for setting up the controlled call;
• and
• transmit instructions for establishing, through the virtual number, a connection between the first contact device with the second contact device to begin the controlled call, the second contact device receiving information associated with the first contact device when receiving a request to establish the connection.