Monitoring apparatus, monitoring method, and storage medium for acquiring counter information from an image forming appratus

A method for a monitoring apparatus that acquires counter information from an image forming apparatus, the method comprising:

• transmitting a snapshot generation job for generating a snapshot indicating the counter information to the image forming apparatus;
• receiving a completion notification indicating completion of the snapshot generation job;
• and
• acquiring the snapshot indicating the counter information from the image forming apparatus in response to reception of the completion notification,
• wherein the snapshot generation job is managed with a queue for a job related to printing processing and is restricted from being canceled by general user authority.

A nontransitory computer-readable storage medium storing a computer program for causing a computer to execute a method for a monitoring apparatus that acquires counter information from an image forming apparatus, the method comprising:

• transmitting a snapshot generation job for generating a snapshot indicating the counter information to the image forming apparatus;
• receiving a completion notification indicating completion of the snapshot generation job;
• and
• acquiring the snapshot indicating the counter information from the image forming apparatus in response to reception of the completion notification,
• wherein the snapshot generation job is managed with a queue for a job related to printing processing and is restricted from being canceled by general user authority.