Venue management system and method
AssigneeAlvarado Manufacturing Company, Inc.
InventorsLarry D. Witherspoon, JR., J. Bret Armatas
Life of this patent
Estimating the term…
Abstract
A venue management system and method that effectively integrates and automates access control systems, membership and/or loyalty programs, and similar programs and systems to allow a sports team or other organization to more effectively monitor and track ticket holders' attendance histories, purchase histories, spending patterns and other behaviors and to provide rewards and other incentives more closely tied to these behaviors.
Claims37
A non-transitory computer-readable storage medium with an executable computer program stored thereon for operating a computer system, the computer program comprising:
- a code segment for receiving identification information for at least one ticket to an event at a venue and for storing the identification information in the computer system;
- a code segment for receiving a request to associate a stored value with the ticket;
- a code segment for associating the requested stored value with the ticket in the computer system;
- and
- a code segment for verifying the stored value when a patron uses the ticket to purchase products or services in the venue.
A non-transitory computer-readable storage medium with an executable computer program stored thereon for directing a computer system to implement a web-based venue management system for a venue, the computer program comprising:
- a code segment for receiving account information from a patron of the venue and for creating an account for the patron;
- a code segment for receiving from the patron identification information for at least one ticket to an event at the venue and for storing the identification information in the account;
- and
- a code segment for awarding loyalty or reward points to the account based on patron actions.
A non-transitory computer-readable storage medium with an executable computer program stored thereon, the computer program comprising:
- a code segment for receiving identification information for a ticket to an event at a venue;
- and
- a code segment for automatically associating a reward with the ticket upon occurrence of a reward trigger.
A computer-implemented method of administering a web-based venue management system for patrons of a venue, the method comprising:
- receiving account information from a patron of the venue and creating an account for the patron;
- receiving identification information for at least one ticket to an event at the venue and storing the identification information in the account;
- receiving a request to associate a stored value with the ticket;
- associating the requested stored value with the ticket;
- verifying the stored value when the patron uses the ticket to purchase products or services in the venue;
- and
- associating a reward with the account based on patron actions.
A computer-implemented method of administering a web-based venue management system for a venue, the method comprising:
- creating a plurality of membership levels for patrons of the venue;
- receiving account information from patrons of the venue and creating an account for each of the patrons;
- assigning each of the patrons to one of the membership levels;
- and
- promoting patrons to different membership levels based on patron actions.
A venue management system comprising:
- a patron portal implemented by a computer system and accessible by patrons of a venue, the patron portal configured to permit patrons to create patron accounts and to store ticket information for tickets to the venue in the accounts;
- and
- an administration portal implemented by the computer system and accessible by administrators of the venue, the administration portal having a rules engine that permits an administrator to create a rule for providing incentives to the patrons and associating the incentives with the patron accounts.
A computer-implemented method of checking-in users at events, the method comprising:
- receiving, with a computer system, account information for at least one user and storing the account information in a user account administered by the computer system;
- associating the account with at least one mobile device used by the user;
- receiving from the mobile device an indication that the user used the mobile device to scan a Quick Response (QR) code or to enter other identification information associated with the event;
- and
- associating a reward with the user account based on a user activity.
Dependencies are inferred from the claim text.