Navigation System Support of In-Vehicle TTY System
AssigneeGeneral Motors Corporation
InventorsJacquelyn A. Gouvia, Travis L. Bradburn
Life of this patent
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Abstract
The described method and system provide for utilizing a navigation system to facilitate communications between a call center and a disabled individual who may have difficulty hearing or speaking. In one implementation, if TTY services are unavailable through a TIM or TTY device, a call center may communicate with occupants of a vehicle through a vehicle navigation unit, utilizing a display and input method associated with the navigation unit. In another implementation, the call center may communicate with occupants of a vehicle through the navigation unit in the first instance.
Claims20
A method for utilizing a vehicle navigation unit to support a vehicle TTY (teletypewriter) system, the method comprising:
- determining whether a TTY device within the vehicle is available to be used in communications between an occupant of the vehicle and a call center;
- if the TTY device is unavailable, utilizing a navigation unit within the vehicle to display communications from the call center to the occupant of the vehicle.
A method for utilizing a vehicle navigation unit to communicate with an occupant of the vehicle, the method comprising:
- receiving a voice communication from a call center;
- converting the voice communication into text;
- displaying the text at a navigation unit to the occupant of the vehicle;
- and
- receiving a response to the text at the navigation unit through an input connected with the navigation unit.
A tangible, non-transient computer-readable medium, part of vehicle hardware on a vehicle including a network access device and a navigation unit, the computer-readable medium having thereon computer executable instructions for utilizing the navigation unit for communications between a call center and an occupant of the vehicle, the computer executable instructions comprising:
- instructions for receiving a voice communication from a call center;
- instructions for converting the voice communication into text;
- instructions for displaying the text to the occupant of the vehicle on a display corresponding to the navigation unit;
- and
- instructions for receiving a response from the occupant of the vehicle at an input connected to the navigation unit.
Dependencies are inferred from the claim text.