US 2012/0084165 A1Published application

Systems and methods for queuing access to network resources

AssigneeTicketmaster

InventorsShigeki Hirose, Dennis Denker, Adam Sussman, Craig McLane, Sean Moriarty

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Abstract

One embodiment of the present invention provides apparatus and methods for queuing access by large numbers of Internet or other network-based users to networked systems and resources with limited capacity. In one example embodiment, a queuing system provides user access to network resources, such as that of a ticketing system. A ticket queue queues a request received from a client system. A request processing module causes the client system to repeatedly transmit messages to the system during a first period, and in response to determining that the client system has ceased transmitting messages during the first period, the request is remove from the queue and/or cause the request goes unfulfilled.

Claims45

Dependent claims

A ticketing system configured to process queued requests for event tickets, the ticketing system comprising:

a network interface configured to communicate with user terminals submitting ticket-related requests;
one or more computing devices;
non-transitory media storing program instructions configured to cause the one or more computing devices to perform operations comprising:
receiving ticket-related requests via the network interface, the ticket-related requests including a ticket-related request of a first type;
queuing at least a portion of the received ticket-related requests;
determining if a current resource pool size for the first type of ticket-related request is below a first threshold;
if the current resource pool size for the first type of ticket-related request is below the first threshold,
causing additional resources to be allocated to the current resource pool for the first type of ticket-related request to service additional ticket-related requests of the first type received over the network interface;
determining if the current resource pool size for the first type of ticket-related request is above a second threshold;
and
at least partly in response to determining that the current resource pool size for the first type of ticket-related request is above a second threshold,
causing a reduction of available resources from the current resource pool.

9 more elements

A method of managing a pool of event ticket-related resources associated with a queue including event ticket requests, the method comprising:

receiving, by a ticketing system including one or more computing devices, ticket-related requests, the ticket-related requests including a ticket-related request of a first type;
queuing, by the ticketing system, at least a portion of the received ticket-related requests, including a ticket-related request of a first type;
determining, by the ticketing system, if a current resource pool size for the first type of ticket-related request is below a first threshold;
if the current resource pool size for the first type of ticket-related request is below the first threshold,
causing, by the ticketing system, more resources to be allocated to the current resource pool for the first type of ticket-related request;
determining, by the ticketing system, if the current resource pool size for the first type of ticket-related request is above a second threshold;
and
at least partly in response to determining that the current resource pool size for the first type of ticket-related request is above a second threshold,
causing, by the ticketing system, a reduction of available resources from the current resource pool.

6 more elements

Non-transitory media storing program instructions configured to cause a computing system including one or more computing device to perform operations comprising:

receiving a first plurality of ticket-related requests;
queuing at least a portion of the first plurality of ticket-related requests, including a ticket-related request of a first type;
determining if a current resource pool size for the first type of ticket-related request is below a first threshold;
if the current resource pool size for the first type of ticket-related request is below the first threshold,
causing additional resources to be allocated to the current resource pool for the first type of ticket-related request to service additional ticket-related requests of the first type;
determining if the current resource pool size for the first type of ticket-related request is above a second threshold;
and
at least partly in response to determining that the current resource pool size for the first type of ticket-related request is above a second threshold,
causing a reduction of available resources from the current resource pool.

6 more elements

Dependencies are inferred from the claim text.

Facts

Application: 13/323,251Filed 12 Dec 2011
Priority: 16 Dec 2003
Published: 5 Apr 2012
Term ends: Not estimatedThe source records don’t support an estimate.

Classification6 codes

G06Q 30/0601
Buying, selling or leasing transactions: electronic shopping [e-shopping]
G06Q 10/02
Administration; Management: reservations, e.g. for tickets, services or events
G06Q 10/021
Reservations, e.g. for tickets, services or events: re-booking existing reservations
G06Q 10/027
Reservations, e.g. for tickets, services or events: changing the assignment of an existing reservation

Family

Application60/530,425Us provisional application · filed 16 Dec 2003
Application11/014,436Division · filed 16 Dec 2004
Application13/323,251Division
US 8,078,483 B1Related patent
US 8,533,011 B2Related patent
US 2012/0084165 A1This patent

From the US filing history. Foreign family members aren’t listed.

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