Method and apparatus for enabling auto-ticketing for endpoint devices
AssigneeAT&T Intellectual Property II, L.P.
InventorsMarian Croak, Hossein Eslambolchi
Life of this patent
Estimating the term…
Abstract
A method and system for transmitting data corresponding to at least one endpoint device problem in a packet communications network is described. Specifically, an endpoint device detects at least one problem that pertains to the endpoint device. The endpoint device then generates data pertaining to the endpoint device problem. Lastly, the endpoint device then transmits the data detailing that endpoint device problem to the packet communications network.
Claims20
A method for transmitting data corresponding to an endpoint device problem to a packet network, comprising:
- generating the data corresponding to the endpoint device problem at an endpoint device, wherein the data comprises a statistic related to the endpoint device problem, wherein the endpoint device problem comprises a problem with communicating with the packet network;
- transmitting the data from the endpoint device to the packet network, wherein the data is for diagnosing the endpoint device problem;
- and
- receiving an alarm, generated by the server in the packet network, at the endpoint device associated with a customer if a solution that resolves the endpoint device problem is not found within a predefined period of time.
A non-transitory computer readable medium having stored thereon instruction that, when executed by a processor, cause the processor to perform a method for transmitting data corresponding to an endpoint device problem to a packet network, comprising:
- generating the data corresponding to the endpoint device problem at an endpoint device, wherein the data comprises a statistic related to the endpoint device problem, wherein the endpoint device problem comprises a problem with communicating with the packet network;
- transmitting the data from the endpoint device to the packet network, wherein the data is for diagnosing the endpoint device problem;
- and
- receiving an alarm, generated by the server in the packet network, at the endpoint device associated with a customer if a solution that resolves the endpoint device problem is not found within a predefined period of time.
A method for providing a solution corresponding to an endpoint device problem in a packet network, comprising:
- detecting by a server in the packet network the endpoint device problem pertaining to an endpoint device, wherein the endpoint device problem comprises a problem with communicating with the packet network;
- receiving data corresponding to the endpoint device problem generated by the endpoint device, wherein the data comprises a statistic related to the endpoint device problem, wherein the server diagnoses the endpoint device problem using the data received from the endpoint device;
- searching for the solution that resolves the endpoint device problem pertaining to the endpoint device;
- and
- transmitting an alarm, generated by the server in the packet network, to the endpoint device associated with a customer if the solution that resolves the endpoint device problem fails to be found within a predefined period of time.
Dependencies are inferred from the claim text.