Fault diagnostics for improved quality of service

Abstract

Providing a near-carrier class service to a non-carrier class backhaul network, including: monitoring a connection of the non-carrier class backhaul network of at least one picocell by periodically sending at least one message to a monitoring agent located within an interne service provider network; tracing the connection to the monitoring agent through a network operations center when an acknowledgement in response to the at least one message is not received from the monitoring agent; generating an alert message that provides detailed information about a point of failure in the connection when a loss of connection is detected in tracing the connection; and generating a solution to fix the loss of connection so that the near-carrier class service can be provided to the non-carrier class backhaul network of the at least one picocell.

Dependencies are inferred from the claim text.