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AssigneeTransera Communications, Inc.
InventorsRamesh Bobba, Mukesh Sundaram, Prem Uppaluru, Gaya Vukkadala, Arnab Mishra
Estimating the term…
Communications within a communication management network are routed according to a dynamic scorecard routing method in which communication routing decision attributes of communication route destinations are monitored through data feeds from the communication route destinations at a communication router. Values of the communication routing decision attributes are processed to produce processed attribute values and these processed attribute values are stored in a scorecard routing database. Thereafter, upon receipt of an indication of an inbound communication, a call controller is instructed to route the inbound communication to one of the communication route destinations according to assessed scores of the communication route destinations compiled using the processed communication routing decision attribute values stored in the scorecard routing database.
A method of routing communications within a communication management network, the method comprising:
A call management device, comprising a processor and a computer-readable storage medium coupled to the processor, the computer-readable storage medium storing computer-executable instructions for routing inbound calls received at a point-of-presence (POP), said instructions, when executed by the processor, causing the processor to monitor communication routing decision attributes of communication route destinations through data feeds from the communication route destinations at a communication router;
Dependencies are inferred from the claim text.