Telephony service interaction management
AssigneeMicrosoft Corporation
InventorsYun-Cheng Ju, Stefanie Tomko, Wei-Ting Frank Liu, Ivan Tashev
Life of this patent
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Abstract
A method for managing an interaction of a calling party to a communication partner is provided. The method includes automatically determining if the communication partner expects DTMF input. The method also includes translating speech input to one or more DTMF tones and communicating the one or more DTMF tones to the communication partner, if the communication partner expects DTMF input.
Claims20
A method for managing an interaction of a calling party to a communication partner over a telecommunications network, comprising:
- automatically determining if the communication partner expects DTMF input;
- if the communication partner expects DTMF input, translating speech input to one or more DTMF tones;
- and
- communicating the one or more DTMF tones to the communication partner.
A call manager, comprising:
- a logic subsystem to execute instructions;
- and
- a data-holding subsystem holding instructions executable to:
- receive a voice stream directed from a calling party to a called party via a telecommunications network;
- recognize speech input from the voice stream;
- translate a recognized speech input into one or more DTMF tones;
- and
- send the one or more DTMF tones to the called party.
A method for managing an interaction over a telecommunications network, comprising:
- mapping a macro voice command to a plurality of DTMF tones;
- identifying the macro voice command in a voice stream of a calling party;
- and
- outputting the plurality of DTMF tones.
Dependencies are inferred from the claim text.