Method of diagnosing an appliance fault

Abstract

A method is provided to diagnose a fault in an appliance configured to perform a cycle of operation on an article. The appliance must also be configured to communicate by electronic message. The method includes providing a fault tree having a plurality of entry points associated with fault symptoms where the fault tree includes an ordered collection of steps. The method continues with communicating with the appliance by electronic message to obtain information about components associated with the appliance, ascertaining an entry point the fault tree from the plurality in based on the information, and performing the ordered collection of steps in the fault tree starting at the ascertained entry point. Using this method results in expediting the diagnosis of the appliance.

Dependencies are inferred from the claim text.