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US 2010/0169418 A1Published application
Collaboration agent
AssigneeNortel Networks Limited
InventorsStephen Whynot, John H. Yoakum, Tony McCormack
Life of this patent
Estimating the term…
Abstract
A collaboration agent for facilitating real-time communications on behalf of a user. The collaboration agent includes a conference bridge that anchors calls to the conference bridge. The collaboration agent uses contextual information associated with the user to manage the real-time communications. The collaboration agent can communicate with other collaboration agents associated with other users.
Claims19
An apparatus comprising:
- a first collaboration agent associated with a user comprising:
- a conference bridge;
- a contextual information interface adapted to obtain contextual information associated with the user;
- and
- a control system adapted to receive a request to establish a first communications session with the conference bridge, determine an identity of a caller associated with the first communications session, and based on the identity of the caller and the contextual information establish the first communications session with the conference bridge.
2 more elements
A method for communicating comprising:
- receiving a request by a first collaboration agent associated with a first user from a second collaboration agent associated with a second user to establish a communications session between a first conference bridge associated with the first collaboration agent and a second conference bridge associated with the second collaboration agent;
- receiving information identifying the second user;
- obtaining contextual information associated with the first user at the time of the request;
- and
- establishing a first communications session between the first conference bridge and the second conference bridge based on the contextual information.
2 more elements
A method for establishing a communications session comprising:
- establishing a first communications session between a first user device associated with a first user and a first conference bridge associated with the first user;
- receiving a request by a first collaboration agent from a second collaboration agent to establish a second communications session between a second conference bridge associated with a second user and the first conference bridge;
- receiving information associated with the second user from the second collaboration agent;
- announcing an identity associated with the second user to the first user via the first communications session;
- receiving a response from the first user via the first communications session;
- and
- establishing the second communications session between the first conference bridge and the second conference bridge based on the response.
4 more elements
A method for managing calls comprising:
- establishing, by a first collaboration agent, a first communications session between a first user device associated with a first user and a conference bridge associated with the first user;
- obtaining appointment information from an electronic calendar associated with the first user;
- based on the appointment information, determining that the first user is scheduled to participate in a conference call at a predetermined time;
- and
- automatically establishing a second communications session between the conference bridge and a second conference bridge associated with the conference call at substantially the predetermined time.
2 more elements
A method for establishing communications comprising:
- establishing a first communications session between a first user device associated with a first user and a first conference bridge associated with the first user;
- establishing a second communications session between the first conference bridge and a second conference bridge;
- establishing a third communications session between the first conference bridge and a third conference bridge;
- providing audio signals received from the second communications session and the third communications session to the first user via the first communications session, wherein audio signals associated with the second communications session are not provided to the third communications session and audio signals associated with the third communications session are not provided to the second communications session;
- receiving a command from the first user via the first communications session;
- and
- in response to receiving the command, inhibiting audio signals received from the first user from being provided on the second communications session while providing the audio signals received from the first user to the third communications session, wherein audio signals received form the second communications session are provided to the first user via the first communications session.
4 more elements
Dependencies are inferred from the claim text.