Methods and apparatus for processing and display of voice data

A system for creating a composite data source having a common data representation from disparate sources of voice data comprising:

• a voice data aggregation server comprising;
• a plurality of data collection objects, each object exposing at least one data retrieval method such that connectivity is established with each of a plurality of heterogeneous messaging data sources and thereby facilitating the receipt of voice data from the messaging data sources at the server;
• a memory structure for storing the received data and a set of voice data transformation rules relating to the received data;
• and
• a transformation engine for retrieving the stored data and data transformation rules from the memory structure and selectively applying the rules to the data to transform the data into a common data representation.

A voice data infrastructure monitoring apparatus comprising:

• a data store for storing voice data retrieved from a plurality of heterogeneous messaging data sources;
• a user-interface in communication with the data store for producing a graphical representation of information relating to the contents of the data store;
• and
• an expert engine in communication with the data store and user-interface for selectively applying a set of transformation rules to the voice data thereby creating a common data representation of the messaging data sources.