Apparatuses, methods and systems for accessing a new customer service representative and for monitoring customer service

An apparatus, comprising:

• a processor;
• a memory in communication with the processor and containing program instructions;
• an input and output in communication with the processor and memory comprising a graphical interface;
• wherein the processor executes program instructions contained in the memory and the program instructions comprise:
• assign a first customer service representative identifier to a service call;
• asynchronously receive at least one caller satisfaction indicator from a caller engaged in the service call in progress;
• calculate a customer service representative rating based on the at least one caller satisfaction indicator;
• and
• store a customer service representative rating in association with the first customer service representative identifier.

A system, comprising:

• means to assign a first customer service representative identifier to a service call;
• means to asynchronously receive at least one caller satisfaction indicator from a caller engaged in the service call in progress;
• means to calculate a customer service representative rating based on the at least one caller satisfaction indicator;
• and
• means to store a customer service representative rating in association with the first customer service representative identifier.