System and Method for Indexing Voice Mail Messages By Speaker

A method for indexing voicemail messages, the method causing a computing device to perform steps comprising:

• determining to a threshold certainty an identity of a caller in a stored voicemail message for a voicemail subscriber (1) by comparing speech signals from the voicemail message with a plurality of caller speaker models and (2) based on an analysis of the content of the voicemail message;
• tagging the voicemail message with the determined identity;
• and
• when the identity of the caller of the voicemail message cannot be determined to the threshold certainty:
• receiving from the voicemail subscriber an indicated identity of the caller;
• if the indicated identity does not match any known identities, creating a new storage folder for voicemail messages from the caller corresponding to the received indicated identity;
• and
• if the received indicated identity matches a known identity, modifying a speaker model associated with the known identity based on speech in the voicemail message.

A system for indexing voicemail messages, the system comprising:

• a processor;
• a first module controlling the processor to determine to a threshold certainty an identity of a caller in a stored voicemail message for a voicemail subscriber (1) by comparing speech signals from the voicemail message with a plurality of caller speaker models and (2) based on an analysis of the content of the voicemail message;
• a second module controlling the processor to tag the voicemail message with the determined identity;
• and
• when the identity of the caller of the voicemail message cannot be determined to the threshold certainty, a third module controlling the processor to:
• receive from the voicemail subscriber an indicated identity of the caller;
• if the indicated identity does not match any known identities, create a new storage folder for voicemail messages from the caller corresponding to the received indicated identity;
• and
• if the received indicated identity matches a known identity, modify a speaker model associated with the known identity based on speech in the voicemail message.

A non-transitory computer-readable storage medium storing instructions which, when executed by a computing device, cause the computing device to process voicemail messages, the instructions comprising:

• determining to a threshold certainty an identity of a caller in a stored voicemail message for a voicemail subscriber (1) by comparing speech signals from the voicemail message with a plurality of caller speaker models and (2) based on an analysis of the content of the voicemail message;
• tagging the voicemail message with the determined identity;
• and
• when the identity of the caller of the voicemail message cannot be determined to the threshold certainty:
• receiving from the voicemail subscriber an indicated identity of the caller;
• if the indicated identity does not match any known identities, creating a new storage folder for voicemail messages from the caller corresponding to the received indicated identity;
• and
• if the received indicated identity matches a known identity, modifying a speaker model associated with the known identity based on speech in the voicemail message.