Voice Communication with Any of Multiple Terminals

A computer program product tangibly embodied in a computer-readable storage medium and comprising instructions that when executed by a processor perform a method for handling a voice communication in an integrated system the method comprising:

• receiving information indicating that a voice communication between a first party and a second party is to be initiated;
• identifying one of a plurality of terminal assignment records as being associated with the second party, each of the terminal assignment records configured to specify, for a particular party, at least one of a plurality of terminal units for receiving an alert to the particular party regarding the voice communication;
• generating at least one alert to the second party according to the identified terminal assignment record, the alert based on the received information;
• and
• forwarding communication data to an application program available to the second party, the communication data obtained from the received information.

A system for handling a voice communication in an integrated system, the system comprising:

• a plurality of terminal units operable to receive an alert regarding a voice communication, each of the terminal units configured for use in the voice communication;
• and
• a server device including:
• an interface to a voice communication network, the interface receiving information indicating that the voice communication between a first party and a second party is to be initiated;
• a plurality of terminal assignment records, each associated with an individual party, wherein the server device identifies, in response to the information, at least one of the plurality of terminal assignment records as being associated with the second party, each terminal assignment record configured to specify, for the individual party, a party-specific plurality of terminal units from the plurality of terminal units, each for receiving an alert to the particular party regarding the voice communication;
• and
• an interface to the plurality of terminal units configured for transmitting at least one alert to the second party according to the identified terminal assignment record, the alert based on the received information, and for forwarding communication data to an application program available to the second party, the communication data obtained from the received information.

A computer-implemented method for handling a voice communication in an integrated system, the method comprising:

• receiving information indicating that a voice communication between a first party and a second party is to be initiated;
• identifying one of a plurality of terminal assignment records as being associated with the second party, each of the terminal assignment records configured to specify, for a particular party, at least one of a plurality of terminal units for receiving communication data obtained from the received information;
• generating at least one alert to the first party;
• and
• forwarding the communication data to an application program available to the second party.