Systems Configured to Automatically Identify Open Shortest Path First (OSPF) Protocol Problems in a Network and Related Computer Program Products and Methods

A computer program product configured to identify an Open Shortest Path First (OSPF) protocol problem in a network including an automated diagnostic system coupled to provider routers of the network, the computer program product comprising a computer useable storage medium having computer-readable program code embodied in the medium, the computer-readable program code comprising:

• computer-readable program code that is configured to automatically initiate at the automated diagnostic system one or more inquiries of one or more routers of the network in response to a customer IP address identifying a customer edge router servicing a customer location from which a service failure has been reported and a circuit address identifying an Open Shortest Path First (OSPF) circuit related to the reported service failure;
• computer-readable program code that is configured to automatically process results of the one or more inquiries at the automated diagnostic system to automatically identify whether an Open Shortest Path First (OSPF) protocol problem is present in the network;
• and
• computer-readable program code that is configured to automatically generate a notification at the automated diagnostic system when an Open Shortest Path First (OSPF) problem is identified in the network.

A method of automatically identifying an Open Shortest Path First (OSPF) protocol problem in a network including an automated diagnostic system coupled to provider routers of the network, the method comprising:

• automatically initiating at the automated diagnostic system one or more inquiries of one or more routers of the network in response to a customer IP address identifying a customer edge router servicing a customer location from which a service failure has been reported and a circuit address identifying an Open Shortest Path First (OSPF) circuit related to the reported service failure;
• automatically processing results of the one or more inquiries at the automated diagnostic system to automatically identify whether an Open Shortest Path First (OSPF) protocol problem is present in the network;
• and
• automatically generating a notification at the automated diagnostic system when an Open Shortest Path First (OSPF) problem is identified in the network.