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OwnerNicholas Rose, Lap Chan +2inventors
InventorsNICHOLAS ROSE, Lap Chan, Gautam Dharamshi, Qin He
Estimating the term…
A method and a system are described that involve a graphical user interface (GUI) for provisioning and editing of an account's business information in an interaction center. In one embodiment, the GUI includes a navigation panel and a set of predefined navigation links in the navigation panel. The GUI further includes a main screen that displays business information for an account in response to selecting a navigation link from the set of predefined navigation links and an editable table that contains the business information for the account, wherein the editable table is displayed in the main screen. In another embodiment, the method includes selecting a navigation link from a set of predefined navigation links in a navigation panel. The method further includes displaying business information for an account, within a main screen, in response to selecting the navigation link. And finally, editing the displayed business information according to requests of the account.
In a computer system having a GUI, a method for providing business information in an interaction center, comprising:
A graphical user interface (GUI) for providing business information in an interaction center, comprising:
A machine-readable medium having a program code stored thereon which, when executed by a machine, causes the machine to:
A machine-readable medium having a program code stored thereon which, when executed by a machine, causes the machine to render a graphical user interface (GUI), the GUI comprising:
Dependencies are inferred from the claim text.