Method and system for managing one or more processes in a business center

A method for managing one or more processes in a business process center, the method comprising:

• a. displaying a plurality of applications in a single screen, the single screen enabling access to critical information regarding a data transaction to an agent from the plurality of applications, each of the plurality of applications being associated with the data transaction;
• b. entering one or more pre-defined data items into at least one of the plurality of applications, the one or more pre-defined data items being required for the data transaction;
• and
• c. recording the critical information of the data transaction for data analysis, wherein the data analysis enables managing one or more processes associated with the data transaction.

A computer program product for use with a computer, the computer program product comprising a computer usable medium having a computer readable program code embodied therein for managing one or more processes in a business process center, the computer readable program code performing:

• a. displaying a plurality of applications in a single screen, the single screen enabling access to critical information regarding a data transaction to an agent from the plurality of applications, each of the plurality of applications being associated with the data transaction;
• b. entering one or more pre-defined data items into at least one of the plurality of applications, the one or more pre-defined data items being required for the data transaction;
• and
• c. recording the critical information of the data transaction for data analysis, wherein the data analysis enables managing one or more processes associated with the data transaction.