Workflow automation & request processing
AssigneeBank of America Corporation
InventorsCharles T. Macurda, Scott Margolis, Daniel Choi, Jake Carter
Life of this patent
Estimating the term…
Abstract
Methods and systems for transparently and seamlessly integrating various process and project management systems into a single system with a single point of entry for all users are disclosed. The system creates a web, tying together each of the independent systems to provide an intelligent, end-to-end workflow management system.
Claims20
A system for integrating order-to-fulfillment technologies comprising:
- a user interface;
- an application server configured to receive information from the user interface and display results to the user interface;
- an electronic service catalog capable of connection with the application server, the service catalog comprising service request options available to a user of the system;
- and
- an electronic workflow manager capable of connection with the application server, wherein the workflow manager is configured to:
- receive, from the application server, information regarding a service requested by the user;
- store the information regarding the requested service;
- identify a plurality of steps that must be executed to complete the requested service;
- identify a first step of the plurality of steps that must be executed;
- initiate a process to handle the first step, including:
- identifying an application needed to complete the first step;
- and
- sending information necessary to complete the first step to the application;
- receive notification of completion of the process from the application;
- wherein communication between the application server and the workflow manager is enabled by webservices.
A method of automating end-to-end management of workflow comprising:
- receiving a user request, the user request comprising information identifying a service request option required by a user;
- storing the user request in a memory;
- determining, using a processor, whether additional information is needed from the user;
- obtaining additional information determined to be needed;
- sending, via webservices, the user request and the additional information to an electronic business process manager;
- identifying, using the processor, a task that needs to be completed in order to complete the service request;
- identifying an application needed to complete the task;
- and
- sending information necessary to complete the task to the application.
A tangible computer readable medium configured to execute computer executable instructions for end-to-end workflow management, the computer executable instructions comprising:
- receiving a request from a user, the request comprising information identifying a service request option required by that user;
- determining, using a processor, whether additional information is needed from the user;
- obtaining additional information determined to be needed;
- sending, via webservices, the request and the additional information to a business process manager;
- identifying, using the processor, a task that needs to be completed to complete the service request;
- identifying an application needed to complete the task;
- and
- sending information necessary to complete the task to the application.
The computer readable medium of 17, wherein sending the status information to the user comprises sending data to an application server via webservices.
Dependencies are inferred from the claim text.