Methods, Systems and Computer Program Products for Providing Targeted Messages for Pharmacy Interactive Voice Response (IVR) Systems

A system according to claim I wherein the module is configured to query by performing the following:

• querying at least one database using predefined criteria of last fill date and days supply on last fill date based on the identification of a pharmaceutical prescription;
• and
• identifying an educational targeted message that reminds the caller how to use the pharmaceutical prescription if the last fill date is less than a first threshold and the days supply on last fill date is greater than a second threshold.

A system according to claim I wherein the module is configured to query by performing the following:

• querying at least one database using predefined criteria of last fill date and days supply on last fill date based on the identification of a pharmaceutical prescription;
• and
• identifying a targeted message that indicates alternative medications that may be substituted for the pharmaceutical prescription if the last fill date is less than a first threshold and the days supply on last fill date exceeds a second threshold.

A method of operating a pharmacy Interactive Voice Response (IVR) system comprising:

• accepting identification of a pharmaceutical prescription from a caller;
• and
• querying at least one database using predefined criteria based on the identification of a pharmaceutical prescription to identify a targeted message comprising a message that relates to a study.

A computer program product is configured to operate a pharmacy Interactive Voice Response (IVR) system in response to a telephone call by a caller to the pharmacy IVR system, the computer program product comprising a computer usable storage medium having computer-readable program code embodied in the medium, the computer-readable program code comprising:

• computer-readable program code that is configured to identify a targeted message comprising a message that relates to a study for playing to the caller using predefined criteria that are based on an identification of a pharmaceutical prescription by the caller.