Managing an encoder malfunction in an elevator drive system
AssigneeOtis Elevator Company
InventorsJoseph G. Buda, Anthony C. Black, Michael J. Patria, Lisa A. Bongiovi
Life of this patent
Estimating the term…
Abstract
A knowledge base of information is generated to facilitate servicing of equipment from multiple manufacturers. A network (10) receives and publishes equipment servicing questions and answers from network users. Each equipment servicing question and associated answer submitted is validated and then stored in a searchable database (20).
Claims40
A method for generating a knowledge base of information to facilitate servicing of equipment from multiple manufacturers, the method comprising:
- connecting users over a network operable to receive and publish equipment servicing questions and answers from the users;
- validating the equipment servicing answers;
- and
- storing each validated equipment servicing question and associated answer in a searchable database.
A method for sharing information between service workers of a first company connected over a network to facilitate servicing of equipment from companies other than the first company, the method comprising:
- posting equipment servicing questions for equipment from the companies other than the first company for answering;
- validating each answer provided to the equipment servicing questions;
- and
- indexing each validated equipment servicing question and associated answer in a searchable database,
- wherein an interface is provided to users of the network to search the validated equipment servicing questions and associated answers in the searchable database.
A system comprising:
- a plurality of service workstations, each service workstation providing an interface to service workers of a first company to input equipment servicing questions regarding equipment from companies other than the first company;
- a network server connected to each of the plurality of service workstations to provide the equipment servicing questions for answering by the service workers of the first company;
- a plurality of expert workstations connected to the network server, each expert workstation providing an interface to experts employed by the first company to access and input equipment servicing questions and answers and to assist in validation of the equipment servicing questions and answers, wherein each expert workstation is associated with an expert knowledgeable about the equipment from at least one of the companies other than the first company;
- a searchable database connected to the network server for storing validated equipment servicing questions and associated answers;
- and
- a broker workstation connected to the network server for providing an interface to a broker to manage information submitted of the service workers and experts, and provide validated equipment servicing questions and associated answers in the searchable database.
A method for maintaining a searchable database of information for use by service workers of a first company connected over a network to the searchable database to facilitate servicing of equipment from companies other than the first company, the method comprising:
- monitoring equipment servicing questions received from the service workers regarding equipment from a company other than the first company;
- monitoring answers provided to the equipment servicing questions and documents submitted in association with the answers;
- providing each equipment servicing question and associated answer for validation to an expert on the equipment from the company other than the first company represented in the equipment servicing question;
- and
- storing validated equipment servicing questions and associated answers and documents in the searchable database.
A method for generating a knowledge base of information for use by service workers of a first company connected over a network to facilitate servicing of equipment from companies other than the first company, the method comprising:
- receiving an equipment servicing question;
- posting the equipment servicing question electronically;
- receiving an answer to the equipment servicing question;
- posting the answer electronically in association with the equipment servicing question in a threaded discussion;
- receiving a response that validates the equipment servicing question and associated answer;
- closing the threaded discussion when the equipment servicing question and associated response are validated;
- and
- storing the validated equipment servicing question and associated response in a searchable database.
Dependencies are inferred from the claim text.