Method and system for using artificial intelligence to generate or modify an employee prompt or a customer survey

A computer-based method for modifying a prompt or a survey, comprising:

• receiving, using an interface element for at least one specially-programmed general purpose computer, an audio input including:
• a response of an employee of a first business entity to at least one prompt presented to the employee;
• or,
• a response of a customer of the first business entity to at least one question presented to the customer following a transaction between the customer and the first business entity;
• storing the audio input in a memory unit for the at least one specially-programmed general purpose computer;
• comparing the audio input to a first metric using a processor in the at least one specially-programmed general purpose computer;
• modifying the at least one prompt or the at least one question using the processor, an artificial intelligence program (AIP) in the memory unit, and the comparison of the audio input with the first metric;
• and,
• transmitting, using the interface element, the at least one prompt or the at least one question for presentation, on a respective display device, to the employee or the customer.