Apparatus, method, and computer program product for geographic call center status and security
AssigneesVerizon Services Corp., Verizon Corporate Services Group Inc.
InventorsJames T. McConnell, Charles V. Miller, IV, Roy D. Barrett
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Abstract
An apparatus, method, system, and computer program product are provided for producing a geographical mapping of the status, activity, security, work-force, and other information of call centers. The systems and methods may receive call center data and call data, generate a geographical data, and display at least a portion of the geographical data.
Claims20
A method for geographically mapping call center information comprising:
- receiving call center data;
- receiving call data including a caller's location, wherein the caller is calling a call center;
- generating geographical data, wherein the geographical data includes a geographical mapping of a call center's or agent's location in relation to the caller's location;
- and
- displaying at least a portion of the geographical data.
A system for geographically mapping call center information comprising:
- a processor configured to:
- receive call center data;
- receive call data including a caller's location, wherein the caller is calling a call center;
- generate geographical data, wherein the geographical data includes a geographical mapping of a call center's or agent's location in relation to the caller's location;
- and
- a display to present at least a portion of the geographical data.
A computer program product comprising at least one computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:
- an executable portion configured to receive call center data;
- an executable portion configured to receive call data including a caller's location, wherein the caller is calling a call center;
- an executable portion configured to generate geographical data, wherein the geographical data includes a geographical mapping of a call center's or agent's location in relation to the caller's location;
- and
- an executable portion configured to cause a display of at least a portion of the geographical data.
Dependencies are inferred from the claim text.