System and Method for Failsoft Headend Operation

A method for failsoft headend operation in a complex, multiple location consumer communication and content delivery system, the system including a plurality of headend facilities, the system further including a central facility including a central database, and the system further including a distributed information technology (IT) architecture wherein a back office IT infrastructure is located at the central facility and wherein each headend facility includes a headend IT infrastructure, the method comprising:

• for each headend facility, providing a policy to the associated headend IT infrastructure, the policy defining policy limits for transactions that normally require real-time access to the central database;
• and
• for each headend facility, in the event that access to the central database is unavailable, handling real-time transactions with the associated headend IT infrastructure, without real-time access to the central database, in accordance with the associated policy limits, thereby providing failsoft headend facility operation.