Method and system for managing caselog fraud and chargeback

A method for managing caselog fraud and chargeback, comprising the steps of:

• a) accessing a fraud queue comprising a fraud case;
• b) selecting the fraud case from the fraud queue;
• c) retrieving data associated with the selected fraud case;
• d) displaying data associated with the fraud case on a graphical user interface;
• e) displaying a list of workflow options on the graphical user interface, customized to a type of fraud analyst;
• f) selecting the workflow from the graphical user interface;
• g) performing the workflow in connection with the fraud case, the workflow based a predetermined rule;
• h) storing the workflow performed in a workflow database;
• and
• i) automatically updating the fraud queue.

A system for managing caselog fraud and chargeback comprising:

• a fraud analyst workstation, comprising a fraud module operable to:
• access a fraud case;
• display a graphical user interface comprising a list of workflow options;
• and
• a workflow engine, logically connected to the fraud analyst workstation and operable to:
• automatically identify a location of data associated with the fraud case;
• store a workflow, the workflow based on a predetermined rule;
• automatically navigate through the workflow;
• and
• update the fraud queue;
• the host computer system, logically connected to the workflow engine, comprising financial account data for the fraud case;
• a workflow database, logically connected to the workflow engine, operable to store data associated with the fraud case.