Remote management of electronic devices
AssigneeSharp Laboratories of America, Inc.
InventorsRabindra Pathak, Eric Thomas Olbricht
Life of this patent
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Abstract
A system and method for remotely managing a device connected on an intranet may include opening a private and secure communication channel between a management gateway connected on the intranet behind a firewall and a remote management console connected to the internet.
Claims21
A computer implemented method for remotely managing a device connected on an intranet in real time and on demand, comprising:
- opening and maintaining a private and secure communication channel between a management gateway connected on the intranet behind a firewall and a remote management console connected to the internet;
- sending a first request message from the remote management console to the management gateway regarding management of the device;
- sending a second request message from the management gateway to the device regarding management of the device;
- receiving a first response message at the management gateway from the device regarding the response of the device to the second request message from the management gateway;
- sending a second response message from the management gateway to the remote management console regarding the response of the device to the second request message.
A method for remotely managing a device connected on a user's intranet behind a user firewall, comprising:
- providing a management gateway software application on a server connected on the intranet and which provides management control of the device;
- providing a remote management console at a remote site;
- sending a communication request message from the remote management console to the management gateway;
- in response to the communication request message, using the management gateway to open a private and secure internet communication channel between the management gateway and the remote management console;
- sending a first management request message from the remote management console to the management gateway regarding management of the device;
- sending a second management request message from the management gateway to the device regarding management of the device.
A method for remotely managing a network of multifunction printing (MFP) devices connected on a user's intranet behind a user firewall, comprising:
- providing a management gateway software application connected on the intranet and which provides management control of the network of MFP devices;
- providing a remote management console at a remote site;
- sending a communication request message from the remote management console to the management gateway;
- in response to the communication request message, using the management gateway to open a secure virtual tunnel between the management gateway and the remote management console;
- sending a first management request message through the secure virtual tunnel from the remote management console to the management gateway regarding management of one of the MFP devices;
- sending a second management request message through the secure virtual tunnel from the management gateway to the one of the MFP devices regarding management of the one of the MFP devices.
Dependencies are inferred from the claim text.