System and Method For Processing Multi-Modal Communication Within A Workgroup

A system for processing multi-modal communications, comprising:

• a real time message monitor component for intercepting each incoming message;
• a conversion module for converting, as necessary, each message into a common text format;
• and
• a natural language parsing engine configured to parse each message in the common text format into a list of keywords.

A data processor readable medium storing data processor code that, when loaded into a data processing device, adapts the device to perform a method of processing multi-modal communications, the data processor readable medium comprising:

• code for intercepting a plurality of incoming text based messages;
• code for converting each incoming text based message into a corresponding common format text message;
• code for intercepting a plurality of incoming audio based messages;
• code for converting each incoming audio based message into a corresponding common format text message;
• and
• code for parsing each common format text message into a list of keywords.