US 2008/0187125 A1 · METHOD AND APPARATUS FOR CONVERTING FORM INFORMATION TO PHONE CALL

Abstract

A method and apparatus for establishing a phone call between a potential customer viewing information on the internet and a sales agent includes the steps of receiving a message indicating that the customer wishes to be contacted and including contact information for the customer and other information, converting at least some of the information in the message to speech, establishing a phone call to the sales agents, playing the speech to the sales agent, establishing a phone call to the customer using the contact information in the message, and bridging the first call to the second call. In some embodiments, a text message such as email or SMS is sent in addition to the phone call to the sales agent or when the phone call to the sales agent cannot be completed.

Claims29

Dependent claims

A method for establishing a phone call comprising the steps of:

receiving a message including information entered by a customer at a website, the message indicating that a customer wishes to be contacted by a sales agent, the message including customer identification information, customer contact information, and product identification information that identifies a good or service in which the customer is interested;
establishing a first phone call to the customer;
establishing a second phone call to a sales agent;
converting at least a portion of the message to speech;
playing the speech to the sales agent in the second phone call;
and
bridging the first phone call and the second phone call to connect the sales agent to the customer.

4 more elements

Dependencies are inferred from the claim text.

Method and apparatus for converting form information to phone call

Life of this patent

Method and apparatus for converting form information to phone call

Life of this patent

Abstract

Claims29