US 2008/0187113 A1 · Methods and Systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system

Abstract

Methods and systems for enabling a subscriber to interrupt a review of messages in a voice mail system (VMS), to make a call or take some other action, and to return to the same position as occupied at the time of interruption in the review of messages in the VMS. In response to an indication from the subscriber's communication to leave the review, an identifier is created to mark the position of the subscriber's communication in the review. The identifier is stored in the VMS. The VMS transmits a release message with respect to the subscriber's communication, the message including a copy of the identifier. The message may be a GR-1120 message including a remote operations (RO) parameter with the copy of the identifier. In response to the release message, a service control point (SCP) stores the copy of the identifier and causes whatever action is indicated in the message to be taken with respect to the subscriber's communication. In response to the receipt of the release message from a network element other than the VMS, the SCP routes the subscriber's communication including the copy of the identifier to the VMS. The VMS uses the copy of the identifier with the identifier to place the subscriber's communication in the same position occupied previously in the review.

Claims20

Dependent claims

A computer readable medium comprising:

a processor;
and
a memory component, configured to store logic configured to:
receive at least one recorded messages, at a voice mail server (VMS);
receive a subscriber communication to review the at least one recorded messages;
receive a subscriber indication to leave a review of recorded messages in the VMS;
create an identifier to mark a position of the subscriber communication in the review of recorded messages in the VMS;
and
in response to receiving a notice indicating the subscriber communication is to rejoin the review of recorded messages in the VMS, using the identifier to place the subscriber communication in the position in the review of recorded messages in the VMS,
wherein a subscriber may interrupt the review of messages in the VMS to initiate a new communication and then return to the position in the review of recorded messages in the VMS.

7 more elements

Dependencies are inferred from the claim text.

Methods and Systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system

Life of this patent

Methods and Systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system

Life of this patent

Abstract

Claims20