Method and system for the automated answering and holding of a call

A system for the automated answering and holding a call, comprising:

• a processor operable to:
• receive an incoming call directed to a first endpoint, the incoming call communicated from a second endpoint;
• detect that the first endpoint is communicating with a third endpoint on a previous call;
• receive an indication from a recipient of the incoming call that the recipient desires the incoming call to be automatically answered and held;
• and
• automatically answer the incoming call from the second endpoint without interrupting the previous call;
• and
• a queue in data communication with the processor, the queue operable to store the incoming call from the second endpoint while the first endpoint is on the previous call.

A system for the automated answering and holding of a call, comprising:

• means for receiving an incoming call directed to a first endpoint from a second endpoint;
• means for detecting that the first endpoint is communicating with a third endpoint on a previous call;
• means for receiving an indication from a recipient of the incoming call that the recipient desires the incoming call to be automatically answered and held;
• means for automatically answering the incoming call from the second endpoint without interrupting the previous call;
• and
• means for placing the incoming call from the second endpoint in a queue.

Logic embodied in a computer readable medium, the computer readable medium comprising code operable to:

• receive an incoming call directed to a first endpoint from a second endpoint;
• detect that the first endpoint is communicating with a third endpoint on a previous call;
• receive an indication from a recipient of the incoming call that the recipient desires the incoming call to be automatically answered and held;
• automatically answer the incoming call from the second endpoint without interrupting the previous call;
• and
• place the incoming call from the second endpoint in a queue.

A method for the automated answering and holding of a call, comprising:

• receiving a request from a first endpoint to transition the first endpoint from a talking state to a pending ready state;
• transitioning the first endpoint into the pending ready state in response to receiving the request;
• receiving an incoming call directed to the first endpoint from a second endpoint;
• detecting that the first endpoint is in a pending ready state;
• automatically answering the incoming call from the second endpoint without interrupting a previous call;
• delivering a pre-recorded message to the second endpoint, the pre-recorded message requesting an end user of the second endpoint to hold;
• placing the incoming call from the second endpoint in a queue;
• detecting the termination of the previous call;
• removing the incoming call from the queue;
• and
• distributing the incoming call to the first endpoint.