Methods and apparatus for controlling the quality of a food brokering system
OwnerEric Sutcliffeinventor
Life of this patent
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Abstract
Methods and apparatus for brokering food services are disclosed. The methods and apparatus described herein provide quality controlled room service to guests of hotels that do not otherwise have traditional room service available. A call center operator routes each call to the appropriate restaurant and stays on the phone line to monitor the call. The restaurant delivers the order and collects the appropriate fee. Quality of the call centers is controlled by performing periodic tests of the call centers.
Claims19
A method of controlling the quality of a food brokering operation, the method comprising:
- facilitating the reception of a first call from a customer to a call center operator;
- facilitating the placing of a second call from the call center operator to an order taker associated with a restaurant;
- facilitating monitoring of a conversation between the customer and the order taker;
- placing a test call to the call center operator;
- and
- recording an amount of time associated with the test call.
A method of controlling the quality of a food brokering operation, the method comprising:
- logically connecting a phone number associated with a restaurant to a first call center;
- facilitating the reception of a first call from a first customer to the first call center;
- facilitating the placing of a second call from the first call center to the restaurant;
- reporting first information associated with the first call center from the restaurant to a food services broker;
- logically connecting the phone number associated with the restaurant to a second call center;
- facilitating the reception of a third call from a second customer to the second call center;
- facilitating the placing of a fourth call from the second call center to the restaurant;
- and
- reporting second information associated with the second call center from the restaurant to the food services broker.
A method of controlling the quality of a food brokering operation, the method comprising:
- facilitating the reception of a first call from a customer to a call center operator at a call center;
- facilitating the placing of a second call from the call center operator to an order taker associated with a restaurant;
- facilitating the monitoring of a conversation between the customer and the order taker;
- periodically requesting holiday hour information from the restaurant;
- and
- programming a recording to play at the call center based on the holiday hour information from the restaurant.
Dependencies are inferred from the claim text.