Method and system for enabling two way communication during a failed transmission condition

A system for enabling two way communications between a mobile vehicle and a call center during a failed transmission condition, the system comprising:

• means for initiating a cleared number voice call from a telematics unit to a call center based on a failed transmission condition;
• means for establishing a cleared number voice call communication channel between the telematics unit and the call center;
• means for receiving at least one vehicle data request from the call center to the telematics unit via the established communication channel;
• and
• means for communicating the requested vehicle data from the telematics unit to the call center via the established communication channel.

A computer readable medium storing a computer program for enabling two way communications between a mobile vehicle and a call center during a failed transmission condition comprising:

• computer readable code for initiating a cleared number voice call from a telematics unit to a call center based on a failed transmission condition;
• computer readable code for establishing a cleared number voice call communication channel between the telematics unit and the call center;
• computer readable code for receiving at least one vehicle data request from the call center to the telematics unit via the established communication channel;
• and
• computer readable code for communicating the requested vehicle data from the telematics unit to the call center via the established communication channel.