Distributed expert system for automated problem resolution in a communication system
AssigneeAvaya Technology Corp.
InventorsSangeetha Ganesh, Constantine Osiakwan, Adonny Raphael, Jerzy Wirecki, Marian Zarnowski
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Abstract
A communication system processing element comprises a processor coupled to a memory and implements at least a portion of a distributed expert system. The distributed expert system is arranged in at least two hierarchical levels, including an upper level comprising a central controller, and a lower level comprising a plurality of local agents each associated with one or more communication devices of the system.
Claims20
An apparatus for use in a communication system, the apparatus comprising:
- a processing element comprising a processor coupled to a memory;
- the processing element implementing at least a portion of a distributed expert system for automated resolution of communication device problems in the communication system, the distributed expert system being arranged in at least two hierarchical levels, including an upper level comprising a central controller and a lower level comprising a plurality of local agents each associated with one or more communication devices of the system.
A method for use in a processing element of a communication system, the processing element comprising a processor coupled to a memory, the method comprising the steps of:
- providing at least a portion of a distributed expert system for automated resolution of communication device problems in the communication system, the distributed expert system being arranged in at least two hierarchical levels, including an upper level comprising a central controller and a lower level comprising a plurality of local agents each associated with one or more communication devices of the system;
- and
- processing at least one communication device problem utilizing at least a given one of the local agents of the distributed expert system.
An article of manufacture comprising a machine-readable storage medium containing software code for use in a processing element of a communication system, wherein the software code when executed implements at least a portion of a distributed expert system for automated resolution of communication device problems in the communication system, the distributed expert system being arranged in at least two hierarchical levels, including an upper level comprising a central controller and a lower level comprising a plurality of local agents each associated with one or more communication devices of the system.
A distributed expert system for automated resolution of communication device problems in the communication system, the distributed expert system being arranged in at least two hierarchical levels, including an upper level comprising a central controller and a lower level comprising a plurality of local agents each associated with one or more communication devices of the system.
Dependencies are inferred from the claim text.