Emergency call handling system
OwnerJim Karpen, Brian Jean +4inventors
InventorsJim Karpen, Brian Jean, Guy Roe, John McCarthy, Rick Loffredo, Dave Pratt
Life of this patent
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Abstract
An emergency call handling system and method that accepts emergency services requests (e.g., 9-1-1 calls), routes and delivers them to appropriate emergency services call takers (e.g., Public Safety Answer Points or “PSAP” and other appropriate recipients). The centralized design of the system provides additional functionality such as emergency management capabilities.
Claims36
An emergency call handling system comprising:
- a first subsystem for communicating with one or more types of emergency services requests;
- a second subsystem for determining an appropriate recipient for delivery of emergency services requests;
- and
- a third subsystem providing IP-based call processing and delivery to one or more emergency call answering locations.
An emergency services system comprising:
- a database for storing emergency services request information;
- and
- a means for monitoring emergency services request activity based on the stored request information,
- wherein said system allows PSAP, regional, statewide, country-wide or multi-national access to the stored request information.
An emergency call handling system for accepting input from one or more types of emergency services requests, said system comprising:
- means for accepting wireless calls;
- means for accepting IP-based requests;
- means for accepting data-only calls;
- means for accepting wireline calls;
- and
- means for translating localized information associated with the requests to a standard format.
A method of specifying the location of a digital device comprising the steps of:
- querying a location storage database based on an IP address and machine access code of the device;
- determining if a known location of the device exists within the database;
- and
- providing to the user a map display, geocoordinates, a civil address, and additional emergency services information associated with the location.
A method of communicating with non-IP based types of emergency services requests, said method comprising the steps of:
- converting voice information from a request to a packet based voice over IP format;
- converting non-IP data to a packet based IP format;
- allowing multi-directional data flow between various system components;
- and
- delivering the data and voice information between the various system components using the IP formatted information.
A method of determining an appropriate recipient of an emergency services request, said method comprising:
- determining a recipient for the request based on call information from one or more emergency services request originators;
- and
- delivering the request to the appropriate destination.
A subsystem for storing information concerning the emergency services requests, said subsystem comprising one or more:
- civil routing storing means;
- cell sector routing storing means;
- coordinate routing storing means;
- and
- means for storing information to support real time geocoding.
Dependencies are inferred from the claim text.