System and method for managing legal services

A method for managing a pre-paid legal service network comprising:

• receiving a request for legal services from a member of a pre-paid legal service;
• collecting information from the member by an intake representative about the nature of a legal problem;
• storing the information as a record in a computer database;
• assigning the record a case number and providing the case number to the member;
• determining whether one of a plurality of attorneys associated with the pre-paid legal service is available to speak with the member within a predetermined period of time by monitoring attorney availability via a real-time reporting system;
• ending the communication with the member if an attorney is determined not to be available and designating the member to receive a call-back to speak when an attorney is determined to available;
• assigning the member a position in a member queue to speak with an available attorney when an attorney is determined to be available;
• accessing the record from the computer database;
• and
• rendering legal advice to the member by the available attorney after conducting a conflict of interest inquiry based on information stored in the record.

A system for managing a legal service network comprising:

• at least one electronic database configured to store pre-paid legal service member case information;
• a plurality of workstations in electronic communication with one another and with the network;
• a plurality of telephones in electronic communication with one another and with the workstations and with the network;
• and
• a set of instructions to route member calls and monitor activity of the workstations and the telephones.