Integrated telecommunications/office automation apparatus, system, and computer program product
AssigneeTelenor ASA
InventorThomas Anglero
Life of this patent
Estimating the term…
Abstract
Plug-in or other code allows for telecommunications services to be accessed from within an office automation software environment. Monitoring of a user processing a document of an office application recognizes user input of a smart tag featured character string and/or a research panel menu selection to call a selected program to request a telecommunications service associated with the recognition.
Claims43
A computer implemented method integrating access to remote telecommunications services with the running of an office application interfacing with a local user performing document processing with the office application, the method being performed within the office application and comprising the steps of:
- processing a tag associated with a character string within the document to identify a specific telecommunications services provider;
- and
- in response to said processing, enabling generation of a request for a telecommunications service over a network to the identified telecommunications services provider.
A system configured to provide access to telecommunications services from within a computer office application, comprising:
- means for tagging a character string in a document being processed by the office application;
- means for associating said tagged character string with a specific telecommunications services provider from within the office application;
- and
- means for initiating sending, in response to a user input activating the tagged character string, a request and a parameter associated with the character string to the specific telecommunications services provider from within the office application.
A computer implemented method integrating remote telecommunications services with an office application while interfacing with a local user performing document processing with the office application, the method being performed within the office application and comprising the steps of:
- displaying the document to the user simultaneously with a resource window that includes user selectable services of a specific telecommunications services provider;
- and
- in response to selection of a service from the resource window by the user, generating a request for a corresponding telecommunications service over a network to the specific telecommunications services provider.
Dependencies are inferred from the claim text.