System management infrastructure for corrective actions to servers with shared resources

A computer readable medium encoded with software for providing corrective actions in a system management system for a computing domain shared among multiple customers, said software performing the steps of:

• providing a customer requirements repository containing corrective action preferences for each of said customers sharing said computing domain;
• responding to receipt of a fault event or out-of-limits condition for a shared resource, querying said repository to determine which customers share the affected shared resource;
• extracting from said repository each sharing customer's corrective action preferences associated with said fault event, out-of-limits condition or a class of such events and conditions;
• and
• performing one or more corrective actions according to said extracted preferences.

A corrective action system for a computing domain shared among multiple customers, said computing domain having a plurality of shared resources, said corrective action system comprising:

• a customer requirements repository containing corrective action preferences for each of said customers sharing said computing domain;
• a repository inquirer for responding to receipt of a fault event or out-of-limits condition for a shared resource by querying said repository to determine which customers share the affected shared resource;
• a preference extractor configured to extract from said repository each sharing customer's corrective action preferences associated with said fault event, out-of-limits condition or a class of such events and conditions;
• and
• a corrective action instigator configured to perform one or more corrective actions according to said extracted preferences.