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US 2004/0073654 A1Published application
System and method for remote servicing of embedded devices
AssigneeSony Ericsson Mobile Communications AB
InventorSrinivas G. Sarma
Life of this patent
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AssigneeSony Ericsson Mobile Communications AB
InventorSrinivas G. Sarma
Estimating the term…
A service system permits remote personnel to service a local embedded device. In an exemplary application, the device being diagnosed communicates with a local computer system that interfaces to a remote computer system via, for example, the Internet. A service program may be downloaded to the local computer system that enables diagnostic interaction with the device by the remote computer system. In some instances, the device is automatically queried for model number and/or other identifying information such that the service program is matched to the particular device being diagnosed. In other embodiments, a local user might, for example, visit a designated Web page, enter identifying information, and the appropriate diagnostic program, such as a JAVA applet, downloads to the local system. The downloaded applet may be used by the remote computer system to, for example, query the device, control its operation, re-program it, receive real-time operational data, etc.
A method of remotely diagnosing a mobile device, the method comprising:
A method of supporting remote service of embedded systems, the method comprising:
A system for providing remote service of embedded devices, the system comprising:
Dependencies are inferred from the claim text.