Telephone call handling solution in an interactive voice response system

A system for handling an incoming call in a network connected interactive voice response system (IVR), comprising:

• means for receiving a signal indicating an incoming telephone call with a call identification;
• means for retrieving, from a database, a database record associated with the call identification;
• means for retrieving, from a network location identified in the retrieved record, at least one IVR application identified in the retrieved record;
• means for storing the retrieved at least one IVR application into cache memory;
• and
• means for answering the incoming telephone call.

A computer program product for processing one or more sets of data processing tasks in an interactive voice response system (IVR) having cache memory, said computer program product comprising computer program instructions stored on a computer-readable storage medium for, when loaded into a computer and executed, causing a computer to carry out the following steps:

• receiving a signal indicating an incoming telephone call with a call identification;
• retrieving, from a database, a database record associated with the call identification;
• retrieving, from a network location identified in the retrieved record, at least one IVR application identified in the retrieved record;
• storing the retrieved at least one IVR application into cache memory;
• and
• answering the incoming telephone call.