Loading patent…
AssigneeSharp Laboratories of America, Inc.
InventorsSachin Govind Deshpande, John Calvin Thomas, Michael Douglas Baker
Estimating the term…
An interactive multimedia system for remote diagnostics of, maintenance of, and assistance pertaining to a multifunction peripheral preferably includes a multifunction peripheral, a remote service endpoint, and a network system over which the multifunction peripheral communicates with the remote service endpoint. An audio/visual capture device and a display are preferably communicatively associated with the multifunction peripheral communication entity. The remote service endpoint provides assistance based on the audio/video data over the display in such exemplary forms as text, images, multimedia presentation, audio presentations, video presentations, or live interactive communications. The present invention is also directed to a method performed by a multifunction peripheral that provides interactive multimedia for remote diagnostics of, maintenance of, and assistance regarding a multifunction peripheral.
A method performed by a multifunction peripheral that provides interactive multimedia for remote diagnostics and maintenance of a multifunction peripheral, said method comprising the steps of:
An interactive multimedia system for remote diagnostics of, maintenance of, and assistance pertaining to a multifunction peripheral, said interactive multimedia system comprising:
Dependencies are inferred from the claim text.