Method and system for managing event information in a computer network

A system for managing event information in a computer network, comprising:

• at least one computer service information database for storing computer service information;
• an event correlation database, wherein the event correlation database contains information for correlating computer service information from the computer service information database with the event information;
• and
• an information manager, comprising:
• a memory that stores the steps of a computer program to:
• monitor an occurrence of an event in the computer network, and
• automatically correlate, upon the occurrence of the event, using the event correlation database, the event information associated with the event with the computer service information associated with the event to generate correlated event information, wherein the correlated event information associates with the event a computer service of at least one user affected by the occurrence of the event;
• and
• means for accessing the memory to execute the computer program.

A computer-readable medium containing a computer program for managing event information in a computer network, wherein the computer program performs the steps of:

• monitoring an occurrence of an event in the computer network,
• wherein the computer network has at least one computer service information database and an event correlation database,
• wherein the event correlation database contains information for correlating computer service information from the computer service information database with the event information;
• and
• automatically correlating, upon the occurrence of the event, using the event correlation database, the event information with the computer service information associated with the event to generate correlated event information,
• wherein the correlated event information associates with the event a computer service of at least one user affected by the occurrence of the event.