Voice over IP method for developing interactive voice response system
AssigneeSBC Properties, L.P.
InventorDouglas F. Reynolds
Life of this patent
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Abstract
A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.
Claims24
A personal Interactive Voice Response (IVR) system comprising:
- a plurality of IVR servers communicating personal IVR service node information in a network;
- a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information;
- the plurality of personal IVR service node clients having a client server relationship with the plurality of IVR servers;
- and
- facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.
A method of making a personal IVR service node comprising the steps of:
- creating a new personal IVR service node;
- managing the personal IVR service node;
- and
- modifying the personal IVR service node.
A method of designing an personal IVR service node comprising steps of:
- (a) defining a plurality of logical symbols as the personal IVR service node prompts;
- (b) defining at least one action associated with a logical symbol;
- (c) storing the plurality of logical symbols, and at least one action associated with each of the plurality of logical symbols;
- (d) receiving an input signal;
- (e) decoding the received input signal;
- (f) mapping the input signals into one of the plurality of logical symbols;
- (g) executing a set of computer instructions performing the action associated with a mapped logical symbol;
- (h) packetizing a recent transaction information in a plurality of digital packets using at least one voice coder;
- (i) dispatching the recent transaction packet data to an Internet protocol address in a random order;
- and
- (j) updating with an IVR server to record recent transaction.
A personal IVR service node comprising:
- an IVR server to connect the personal IVR service node to a plurality of network elements;
- an input device to accept the personal IVR service node input;
- a set of input handling conditions;
- a set of actions associated with the input handling conditions;
- an interpret device to interpret the input;
- a respond device to perform a plurality of actions associated with the input handling condition;
- a packaging device to convert information regarding the plurality of actions into a plurality of distinct data packets;
- a dispatch device to transmit the plurality of distinct data packets to an Internet protocol address via a network using optimum network resources;
- and
- a security device to encrypt the data packets.
Dependencies are inferred from the claim text.