Web callback through multimedia devices
AssigneeRockwell Electronic Commerce Technologies, LLC
InventorAnthony J. Dezonno
Life of this patent
Estimating the term…
Abstract
A method and apparatus are provided for establishing a communication connection between a client of a website and an agent of the website. The method includes the steps of downloading a webpage from the website to the client, such webpage including an embedded agent access applet and a communication system port identifier of the agent, said communication port identifier of the agent being different than a communication port identifier of the web site, activating the agent access applet within the downloaded webpage and forming a communication connection between the client and the communication system port of the agent based upon operation of the activated applet.
Claims35
A method of establishing a communication connection between a client of a website and an agent of the website, such method comprising the steps of:
- downloading a webpage from the website to the client, such webpage including an embedded agent access applet and a communication system port identifier of the agent, said communication port identifier of the agent being different than a communication port identifier of the web site;
- activating the agent access applet within the downloaded webpage;
- and
- forming a communication connection between the client and the communication system port of the agent based upon operation of the activated applet.
An apparatus for establishing a communication connection between a client of a website and an agent of the website, such apparatus comprising:
- means for downloading a webpage from the website to the client, such webpage including an embedded agent access applet and a communication system port identifier of the agent, said communication port identifier of the agent being different than a communication port identifier of the web site;
- means for activating the agent access applet within the downloaded webpage;
- and
- means for forming a communication connection between the client and the communication system port of the agent based upon operation of the activated applet.
An apparatus for establishing a communication connection between a client of a website and an agent of the website, such apparatus comprising:
- a webpage,
- an agent access applet with a communication system port identifier of the agent embedded within the webpage, said communication port identifier of the agent being different than a communication port identifier of the web site;
- a website adapted to download the webpage to the client;
- a softkey on the webpage adapted to activate the agent access applet within the downloaded webpage;
- and
- a communication connection formed between the client and the communication system port of the agent based upon operation of the activated applet.
A method of establishing a voice call connection between a call center and a client of the call center, such method comprising the steps of:
- downloading a webpage including a VoIP applet from a website of the call center to the client, such webpage including a telephone number of the call center embedded within the downloaded webpage;
- activating the VoIP applet within the downloaded webpage;
- forming a VoIP voice connection between the client and a public switch telephone network gateway based upon operation of the activated applet;
- and
- setting up a voice call between the gateway and call center using the downloaded telephone number of the call center.
A method of establishing a voice call connection between a call center and a client of the call center, such method comprising the steps of:
- downloading a webpage including a VoIP applet from a website of the call center to the client, such webpage including a telephone number of the call center embedded within the downloaded webpage;
- activating the VoIP applet within the downloaded webpage;
- and
- automatically setting up a voice call between a terminal of the client and call center based upon operation of the applet and the downloaded telephone number of the call center.
Dependencies are inferred from the claim text.